Last updated: 22 July 2026
Pharmacy Weight Loss Dumfries | GPhC Registration No. 9012511 | Last Updated: July 2026
Pharmacy Weight Loss Dumfries is a GPhC registered online pharmacy weight loss clinic serving patients in Dumfries and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.
When you use our services, we may collect the following categories of personal data:
Personal Information: Your full name, date of birth, address, email address, and phone number.
Health Information: Medical history, current medications, weight, BMI, and other health details necessary to assess your suitability for weight loss treatments. This is classified as special category data and is handled with the highest level of care.
Payment Information: Billing details processed securely through our payment provider. We do not store full card details on our systems.
Technical Data: IP address, browser type, and website usage data collected automatically when you visit our website.
We use your personal data for the following purposes:
Providing Pharmacy Services: To process your consultation, assess your suitability for treatment, dispense medications, and arrange delivery. Once your order is approved by our pharmacist, delivery is made within 1 working day.
Clinical Safety: To ensure treatments prescribed are appropriate for you and to follow up on your care where necessary.
Legal Obligations: To comply with our regulatory duties as a GPhC registered pharmacy, including maintaining accurate dispensing records.
Communication: To respond to your enquiries, send order confirmations, and provide updates about your treatment.
Service Improvement: To analyse how our website and services are used so we can improve the patient experience.
Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare under Article 9(2)(h) of the UK GDPR for special category health data.
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.
Essential Cookies: Required for the website to function correctly, such as maintaining your session during a consultation.
Analytics Cookies: Help us understand website traffic and usage patterns so we can improve our services.
You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.
We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:
Healthcare Providers: With prescribing clinicians or other healthcare professionals involved in your care, where necessary.
Delivery Partners: Limited personal details such as your name and address are shared with our courier service solely for the purpose of delivering your medication.
Payment Processors: Secure payment providers who process transactions on our behalf under strict data processing agreements.
Regulatory Authorities: Where we are legally required to disclose information to the GPhC, MHRA, or other regulatory bodies.
All third parties we work with are required to handle your data securely and in compliance with UK data protection law.
We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines, or longer where required by law. We use appropriate technical and organisational measures, including encryption and secure servers, to protect your data against unauthorised access or disclosure.
Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, request corrections, ask for erasure in certain circumstances, and object to or restrict certain types of processing. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.
If you have any questions, concerns, or requests relating to your personal data or this privacy policy, please contact us. We aim to respond to all data-related enquiries within 48 hours.
Pharmacy Weight Loss Dumfries
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk
If you are unhappy with how we have handled your personal data, you have the right to raise a concern with the appropriate supervisory authority.